Help Center

Good question. If you are from the USA, you may get your order within 3-5 business days.  If you are in Canada, we can promise a delivery time of 7-10 business days. 

Incorrect Shipping Address Policy

1). The purchaser is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct.

2). We are not responsible for goods delivered to the wrong address that was input at the time of ordering.

3). If you happen to notice that you entered the wrong address, you can email us at info@gwenestellenaturals.com with the correct shipping address before your shipping label is created.

4). Once your shipping label is created, we will not be responsible for the incorrect address & the subsequent delivery.

We are really sorry to hear that your package was stolen. 

The Gwen-Estelle Naturals is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, The Gwen-Estelle Naturals will confirm delivery to the provided address, date of delivery, tracking and shipping carrier information for the customer to investigate.

If your product arrived damaged, we will make it right for you. Please send an email to info@gwenestellenaturals.com, along with a photo of your damaged product/s, and we will send you a new product, on us. 

We accept all major credit cards and debit cards. Direct bank transfer and COD (Cash on delivery).  

Gwen-Estelle Naturals reserves the right to reject any order that appears to be fraudulent.

Not to worry! You have the option of making payment via National Commercial Bank or Bank of Nova Scotia by selecting our "Local (Jamaica) Bank Deposit / Online Transfer" option during Checkout. Once your order is complete, the order confirmation page will include our banking information. An invoice will also be sent to your email containing our bank account information and instructions.

Great question! Each ingredient used in our products were carefully hand selected and researched. If you want to see what's in the products.  All of our ingredients can be found on each individual product page under the "ingredients" tab.  

We use Optiphen Plus. Optiphen Plus is a paraben- and formaldehyde-free preservative system that is ideal for products with a lower pH system.It offers effective protection against bacteria, yeast and mold growth. 

Absolutely not. At Gwen-Estelle Naturals we love all hair types. Our products can be used for natural and relaxed hair.  

Hey love, 

HairNutritious  is classified as a dietary supplement and is not considered a drug. The FDA does not approve supplements. The FDA only approves drugs that are intended to treat or cure. We are happy to let you know that the lab where our vitamins are produced is an FDA approved facility to maintain quality and safety. In other words, you are safe with us!

Our vitamin is a dietary supplement that complies with FDA standards and is 100% drug free. At this time, there are no clinically proven negative side effects of taking these vitamins.

On an average 30-90 days.  However, numerous of customers have also reported noticeable results after only 2-3 weeks of usage.