Help Center

Good question. If you are from the USA and Canada, you may get your order within 3-5 business days after it has been shipped by our shipper.   

Incorrect Shipping Address Policy

Entered the wrong address? No problem. We understand that mistakes happen. If you have entered the incorrect shipping address, simply send us an email to orders@gwenestellenaturals.com, and we will update it once your order has not yet left our warehouse. If your order has been shipped, we will do our best to see how we can help you.  

If your product arrived damaged, we will make it right for you. Please send an email to orders@gwenestellenaturals.com, along with a photo of your damaged product/s, and we will send you a new product/s, on us. 

We accept all major credit cards and debit cards. Direct bank transfer and COD (Cash on delivery).  

Gwen-Estelle Naturals reserves the right to reject any order that appears to be fraudulent.

Not to worry! You have the option of making payment via National Commercial Bank by selecting our "Local (Jamaica) Bank Deposit / Online Transfer" option during Checkout. Once your order is complete, the order confirmation page will include our banking information. An invoice will also be sent to your email containing our bank account information and instructions.

Great question! Each ingredient used in our products was carefully hand-selected and researched. Suppose you want to see what's in the products. You may find all of our ingredients on each product page under the "ingredients" tab. 

We use Optiphen Plus. Optiphen Plus is a paraben- and formaldehyde-free preservative system that is ideal for products with a lower pH system. It offers adequate protection against bacteria, yeast, and mold growth. 

Absolutely not. At Gwen-Estelle Naturals, we love all hair types. Our products can be used for natural and relaxed hair.  Our products are also kids friendly!